In the unlikely event that you are unhappy with your purchase, you can return items to us within 28 days upon receiving your order.
Full price items have 28 days to be returned from the date of purchase. Items returned after the 28 days has elapsed will be refunded to e-wallet, which is availible to spend exclusively online with us.
Sale items must be returned within 14 days of purchase. An exchange or refund will be given on Sale items, beyond this period an e-wallet will be issued. This value will be added to your personal Elvi account, and will be made available to use when placing your next order with us.
Items must be returned in a re-sellable condition with all swing tickets still be attached. We reserve the right to refuse a refund or exchange on items deemed not to be re-sellable. This does not affect your statutory rights in connection with faulty items.
To be eligible for a refund, any faulty products must be declared by the customer within 14 days of purchase. We reserve the right to refuse a refund for any faulty goods declared after this time period has elapsed.
If you wish to exchange an item, please specify the colour/size/style you wish to receive in exchange. If the requested item(s) is available on receipt of your return, this will be dispatched promptly. The requested item must be of equal monetary value to the original item. You will not be required to pay for postage once again. If the item is not in stock, a refund/credit note will be issued accordingly.
Please note that postage costs are non-refundable. Therefore, if you wish to exchange an item for a different size, please do so by requesting an exchange rather than placing a new order.
You can return your items by completing the returns form that is enclosed with your order. Pack the items back in the parcel, attach the returns note and send it back to:
Internet Returns Department
When returning items customers in the UK may use Collect+, which is a free service.
How do I return my order using Collect+?
If you are a UK customer, you can return your order free via any local supermarket, newsagent or corner shop that offers the Collect+ service.
- There are thousands of shops nationwide offering the service. Click here to find your nearest one. Collect+ shops have extended opening hours, with many shops open seven days a week.
-All you need to do is complete the returns form that came with your order and pop it in the parcel with your returns.
-Peel off the Collect+ label from your Returns Note and stick it onto your parcel.
-Take your parcel to your local Collect+ store, where you'll receive proof of postage and a code to track your return online. Please ensure you retain this proof of postage so in the unlikely event your parcel goes missing, you’ll have proof you sent it.
-You can track your return using the code you were given here.
-Your return will be processed within 10 working days of your goods being collected (excluding weekends and bank holidays).
-If you have lost your Collect+ label, click here to print off a new one.
If you are not residing in the UK, you will not be eligible for free returns. Please return the item/s via a preferred courier service and we will refund/exchange your order upon receiving the items. Please note that we are unable to reimburse for any costs occured when returning the order to us.
A prompt refund will be issued if the item is in its original condition and all the information referred to above is received. The credit/debit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of customer services will contact you. Please allow up to 10 working days for the refund to be processed.