Gift vouchers are issued in the form of an e-wallet.
To redeem a gift voucher, the receiver will need to be registered for an account. If they do not have one already, we will email the address provided by the sender asking the recipient to create an account that the value of the gift voucher can then be credited to.
The voucher will be redeemable against all items on the ELVI website.
Confirmation of the Gift Voucher will only be sent to the purchaser once the order is confirmed by ELVI. Gift Vouchers can only be cancelled by the purchaser within 1 hour of purchase.
Unwanted Gift Vouchers can not be returned or redeemed for money.
Items bought using gift vouchers can be returned or exchanged but not refunded. Additional monies paid over and above the gift voucher will be refunded and a new gift voucher code will be issued. When a new gift voucher is issued it will expire on the same date as the original gift voucher.